Consumer Insights Solution

Detect Consumer Insights

Consumer Insights Solution

Detect Consumer Insights

Pave the way to your customer’s hearts, and wallets, by understanding their needs, wants, and behaviors.

Develop buyer personas with insights on demographics, interests, and where and when conversations happen.

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Consumer Insights Solution

Detect Consumer Insights

Consumer Insights Solution

Detect Consumer Insights

Pave the way to your customer’s hearts, and wallets, by understanding their needs, wants, and behaviors.

Discover what information people are searching for to optimize SEO and drive content strategy.

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Consumer Insights Solution

Detect Consumer Insights

Consumer Insights Solution

Detect Consumer Insights

Pave the way to your customer’s hearts, and wallets, by understanding their needs, wants, and behaviors.

Benchmark brand sentiment to understand how consumers perceive your brand and identify areas of excellence and improvement.

 / 
Consumer Insights Solution

Detect Consumer Insights

Consumer Insights Solution

Detect Consumer Insights

Pave the way to your customer’s hearts, and wallets, by understanding their needs, wants, and behaviors.

Reveal unmet customer needs and low-hanging fruits by analyzing competitor activity and consumer discussions.

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Consumer Insights Solution

Optimize Customer Journey

Consumer Insights Solution

Optimize Customer Journey

From awareness, consideration and purchase to retention and advocacy, get a bird’s eye view or deep dive into your customer’s journey by organizing online mentions by key stages.

Classify and group conversations by customer journey stage, with custom tags for each step, so you can map key moments in the customer journey.

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Consumer Insights Solution

Optimize Customer Journey

Consumer Insights Solution

Optimize Customer Journey

From awareness, consideration and purchase to retention and advocacy, get a bird’s eye view or deep dive into your customer’s journey by organizing online mentions by key stages.

Increase customer loyalty and satisfaction by detecting and eliminating pain points along each stage of the customer journey using sentiment analysis.

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Consumer Insights Solution

Optimize Customer Journey

Consumer Insights Solution

Optimize Customer Journey

From awareness, consideration and purchase to retention and advocacy, get a bird’s eye view or deep dive into your customer’s journey by organizing online mentions by key stages.

Discover detailed insights on consumer behavior in the customer’s path to purchase by comparing key topics across each stage.

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Consumer Insights Solution

Deliver Great Customer Experiences

Consumer Insights Solution

Deliver Great Customer Experiences

More than 80% of consumers don’t tag a brand when mentioning them online. Don’t miss crucial mentions!

A picture is worth a thousand words, especially if it contains your company logo. With visual listening powered by our proprietary machine learning, logo recognition is now a breeze!

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Consumer Insights Solution

Deliver Great Customer Experiences

Consumer Insights Solution

Deliver Great Customer Experiences

More than 80% of consumers don’t tag a brand when mentioning them online. Don’t miss crucial mentions!

Track and respond to customer reviews, about your products and key competitors, across multiple reviews sites and channels, all within one platform.

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Consumer Insights Solution

Deliver Great Customer Experiences

Consumer Insights Solution

Deliver Great Customer Experiences

More than 80% of consumers don’t tag a brand when mentioning them online. Don’t miss crucial mentions!

Swiftly respond to customer questions and requests with real-time monitoring and alerts across more than 800M online sources.

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Consumer Insights Solution

Deliver Great Customer Experiences

Consumer Insights Solution

Deliver Great Customer Experiences

More than 80% of consumers don’t tag a brand when mentioning them online. Don’t miss crucial mentions!

Categorize mentions based on complaints, inquiry, availability, delivery and more, and share with the correct departments for follow-up actions.

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Customer insights fueled the successful product launch strategy of Lenovo’s new AR experience.

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Detect consumer insights like

AXA monitored performance and sentiment of content along different stages of the customer journey to optimize their content strategy.

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Optimize the customer journey like

Go-Jek increased market share by improving customer experiences based on social data.

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Deliver great customer experiences like

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